Shipping policy

Processing Time

All orders are handmade and require 5–7 business days for processing before shipment. Processing times may increase during sales, holidays, or high-volume periods.

Order Tracking

Customers will receive a tracking number via email once their order has been shipped. Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. NajaixNails is not responsible for orders shipped to incorrect addresses provided by the customer. 

Lost, Stolen, or Delayed Packages

Once an order has been shipped, NajaixNails is not responsible for lost, stolen, delayed, or damaged packages caused by the shipping carrier. If you experience a delivery issue, please contact the carrier directly using your tracking information.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at NajaixNails@gmail.com with your order number and clear photos of the damage. We will review the issue and work to find a solution.

Contact Us

If you have any questions regarding your order, please contact us at NajaixNails@gmail.com before placing your order.

✨ Thank you for choosing NajaixNails, where every set is handcrafted with creativity, care, and a touch of butterfly magic. 🦋